Help and support
Something not working, or an idea? Reach us at support@cubbyful.com. In the app you can also use Send feedback in the Menu; every note is read. Tell us your phone model and what you tapped, and a screenshot helps.
Common questions
The screen is stuck. Open the Menu and tap Trouble?, then Fix the screen. Nothing you saved changes.
I forgot my password. On the Log in form tap Forgot password. We email you a 6-digit code; enter it with a new password.
My cubby isn't on my other phone. Log in with the same email on both.
Restore a purchase. Membership > Your subscription > Restore purchases, signed in with the account you bought it on.
Cancel a subscription. iPhone: Settings > your name > Subscriptions. Android: Google Play > Profile > Payments and subscriptions > Subscriptions. Deleting the app or your account doesn't cancel it.
Timers or use-up reminders don't ring. Allow notifications for Cubbyful in your phone's Settings. On Android, also allow "Alarms and reminders" for exact timers.
Delete your account
In the app: My Kitchen > My data > Delete my account, then confirm with your password. Your login, member record, cubby, planner, lists, reviews, picks and household place are deleted right away, along with anonymous usage data shared from that phone. Feedback you sent is kept without your name or email. Server backups roll over within 30 days.
Can't open the app? Email support@cubbyful.com from the address on your account and ask us to delete it. We will confirm within 7 days.
Deleting your account does not cancel a store subscription; cancel it in the App Store or Google Play first.